This September 2020 report by American Water Homeowner Services notes that, from the utility’s point of view, home warranty programs help to ensure that customer-owned service lines and appliances are properly maintained and inspected on a regular basis. Having warranty services also ensures higher adoption rates, and in addition, personalized offerings that are based on a customer’s unique circumstances have proven to be critical, the report notes.
Key words: HVAC, market sizing, energy management, research and development, utilities, water management controls
