Published in June 2020 by the Better Buildings Partnership (BBP) in partnership with BSRIA, this report highlights the significant gap between design expectations and operational building performance of buildings which affects the energy efficiency and environmental expectations of the end user. “Soft landings” describes a proposed six-phase framework for construction professional, covering inception to post-occupancy evaluation. Illustrative examples, benefits and case studies are provided. This paper is relevant for property managers, commercial developers and commercial tenants.
Key words: construction, property management