Providing a comprehensive examination of all aspects of Smart Home as a Service (SHaaS), this report set out to understand how use cases, customer environments, buying behaviors, and evolving ecosystem interactions all impact and influence the development of the connected home market. The report, completed by Harbor Research for ASHB, became available for purchase in the ASHB Store in July 2020 at the end of a four-month embargo period, while the 27-page Executive Summary of the report is freely available for download here.
Key words: Smart Home as a Service (SHaaS), connected home, utilities-as-a-service, maintenance-as-a-service, go-to-market strategies, service models, monetization models, OEMs, distributors, master integrators

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