This survey was created to provide objective, research-driven insights to current and future priorities across a broad cross-section of North American utility decision-makers. Over 20,000 North American Utility Employees were reached. The utility industry continues to be at a crossroad – but transformation is accelerating. While industry participants are at different stages of the transformation maturity model, many have moved beyond just contemplating changes to taking action supported by substantive investments in capability, infrastructure and talent. This report describes the technology issues.