Authored by Yixiu Yu, Qian Fu, Dong Zhang, and Qiannong Gu | October 2024

This study analyzes over 250,000 Amazon reviews to assess post-adoption user satisfaction with smart home products, focusing on robotic vacuums and smart thermostats. Using text mining and fsQCA, the research identifies key satisfaction factors (smartness, functionality, ease of use) and pain points (connectivity, customer service). A UX framework is proposed to guide future design, development, and marketing of consumer smart home devices.

Keywords: