Authored and published by Planon in September 2022, this paper presents insights from interviews with five industry experts concerning the Total Experience for facility services. Despite the digital information overload, experiences remain impactful. The report emphasizes customer experience’s (CX) and employee experience’s (EX) significance and their role in boosting revenue. Planon’s Total Facility Experience (TFX) approach encompasses multi-experience (MX), CX, UX, and EX, underscoring the core role of CX and EX within TFX.

Keywords: Communications, Employee Productivity, Healthy Buildings, HVAC & Indoor Air Quality (IAQ), Intelligent Building, Internet of Things (IoT), Property Management, Training, Total Facility Experience, EX, Customer Experience, TFX


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