This eBook was authored by BuildingEngines and published on October 18, 2021. The new normal of tenant experience is very different from pre-pandemic times. Now tenant experience (TeX) is all about cleanliness, air quality, workplace distancing, accurate and consistent communications, information flow, and most importantly—safety. With the average office occupancy rate in the United States currently down to 30 percent, versus normal times at 70 percent occupancy, improving the tenant experience is now a vital component of bringing people back to the office. Property teams and owners can do a lot to make tenants more comfortable and productive once they are back in their building. Occupants need to see a building as a safe space. To achieve this, tenant experience must now be about maximizing the comfort and confidence of occupants’ experience in a building. To encourage re-occupancy and lay the groundwork for a successful post-pandemic building, property teams must understand their tenants have changed forever. While flashy amenities, discounts, and events might have won tenant loyalty in the past, tenants now place more value on spaces that promote health, safety, and well-being. This report covers the areas that need improvement.

Keywords: Building Retrofits, Control & Monitoring Equipment/Sensors, Energy Efficiency/Management, Healthy Buildings, HVAC & Indoor Air Quality (IAQ), Intelligent Building, Internet of Things (IoT), Large Building Controls/Automation, Post-COVID-19, System Integrator, Ventilation, Visitor management, Mental Health, Cleaning