This January 2021 report by Shared Services & Outsourcing Network (SSON) presents 5 case studies by 5 authors illustrating where intelligent automation can impact performance and aims to help readers better understand the ROI. Intelligent automation has proven its efficacy when it comes to improving customer experience, driving new revenue opportunities, supporting digitization across an enterprise, improving data’s value add, and finally, offering greater transparency.
Key words: Artificial Intelligence (AI), Cloud & Data Analytics, Communications, E-commerce, Employee Productivity, Internet of Things (IoT), Market Sizing, Process Automation

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