This 2020 S&C Electric survey, in collaboration with Frost & Sullivan, of 255 C&I USA companies  representing $4B in revenues provides a market assessment of power reliability issues, the impact of poor reliability and considerations of alternative energy options. Analysis includes: an audit of outages, the impact of outages, and mitigating strategies to improve reliability. One-third of companies surveyed would pay more for reliable power and quick restoration of outages, and two-thirds are investing in options to ensure reliability.  This paper is relevant for utility and business leaders.
Key words: electricity generation, power outage, facility management

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